Can I send just a photo?
Yes. Send a clear photo of the part or equipment, including any labels or markings. We will contact you if we need more information.
Can I order a single part, or do you only accept bulk orders?
We work exclusively with business customers and welcome company orders of any quantity, from a single part to a bulk order. We will confirm the available quantity and supply options in our response.
Will you offer an original part or an alternative?
Our response will clearly explain the available options and whether each is an original part or a proposed alternative. If the original part is no longer manufactured, we may suggest an alternative for your review. The exact part or equipment is agreed with you before you order.
Are the parts new or used?
Parts and equipment may be new or used, depending on your request and market availability. We will clearly state the condition of each proposed option before you decide.
What if a part is faulty or does not match what was agreed?
Contact us with your order details and a description of the issue. A replacement or refund may be available, depending on the circumstances and your applicable rights. See Returns & Warranty for details. Any applicable statutory rights are not affected.